© 2025 The Aeros Parking Ltd trading as Aeros Parking.
Please ensure that you have read the terms and conditions on our website www.aerosparking.co.uk.
This website is operated by The Aeros Parking Ltd (Trading us Aeros Parking). Throughout the site, the terms “we”, “us” and “our” refer to Aeros Parking. Aeros Parking offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Booking through our website or Consolidators are deemed to be the booking is confirmed when final booking confirmation has been sent via e- mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.
Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted. Where a third-party service provider is used, they will have their own terms and conditions. If you require a copy of these, please request it from the agent. However, we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier.
Increased duration of the stay will be debited from the client's account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.
Full payment of booked service is due prior to the commencement of the service. If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £40.00 is applied. (We Operates From 4:00 to 23:59 vehicles picked or dropped out of these hours will be charged £40) If any booking that is made in the last 6 hours or customers arrive more than 30 minutes outside of booked times without at least 2 hours’ notice, the full short stay car park costs will be referred to the customer to pay in addition to a £15.00 fee. Additional work may be required to dispatch staff and/ or customer vehicles if a customer arrives out of their scheduled and/ or booked times. In cases where a wait is involved, we always recommend that customers wait inside terminals until such a time as staff update you with a realistic time to meet you.
We will have to assign a new driver for you if you do not arrive at the Terminal at the booked time and we expect you to inform us in advance (at least 2 hours’ notice) if you are going to be late from the scheduled time. Assigning a new driver might take time and sometimes will not be able to arrange the driver promptly.
Customers who return early than the booked date will have to pay £25.00 for the early service required.
£40.00 will be charged to bring the vehicle to the airport and take it back if it is requested by the customer after the vehicle is handed over to us.
2.8 Please do not leave any food and drinks including pre-packed food and confectioneries in the vehicle. Food items will attract pests, and we will not take any responsibilities any damages caused due to leaving any food items in the vehicle whist the vehicle is parked with us.
Flexible products may be cancelled up to 24 hours prior to the date for which the service has been booked and a full refund, less the £10.00 administration cost will be made.
No refunds will be given for any cancellations or none-use of our service made within 24 hours of the day of travel.
Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked. The days curtailed cannot be transferred to another booking.
Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £10.00 for each and every amendment made. All amendments must be sent via e-mail and will only be acknowledged once a confirmation e-mail is received.3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.
1. It is the customer’s duty to ensure that the vehicle is taxed and complies with the Road Traffic Act 1988. Aeros Parking is not liable for insurance cover for you, your vehicle, or its contents, except when the vehicle is collected by us up until it is returned to you.
2. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody. Customers are liable for their own insurance which covers loss or damage.
3. Aeros Parking accepts no liability for any delays due to incorrect information provided by you whilst booking.
4. Vehicles will be checked at the time of collection and are only cursory. Mileage, marks and damages will be noted by staff. At certain times, we may not be able to identify all of the marks or dents at the time of collection. We reserve the right re-check your vehicle and add this to the sheet. It is your responsibility to inform us of any prior damages to your vehicle when dropping. Failure to do this will be deemed as neglect on your part. Aeros Parking reserves to right to retain photographic evidence of your vehicle up to 15 days. After this period, all photographs will be deleted.
5. Aeros Parking drivers may move seats or mirrors to enable them to drive and move the vehicle safely. It is your responsibility to inform us if any of the functions of your vehicle is limited or not working. If our staff are required to be cautious, you must inform them prior to starting the vehicle. Failure to do this will result in you accepting liabilities for damage or injuries.
6. Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times, we do not accept any responsibility for cost arising from delays of its service, caused as a direct or an indirect result of our service or circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhaustive.
7. We accept no liability for any mechanical, structural and electrical failure of any part of your vehicle. This includes tyres, windscreens, chip marks, dents, scratches, alloy wheels, glass chips, flat batteries, key fobs, alarms and immobilizer and clutches. This list is not exhaustive.
8. Furthermore, we do not accept liability for damage to your vehicle or other properties arising from force majeure, adverse weather, car park’s open-air surface or another catastrophe. This includes any minor scratches, dents or chips to paintworks, which cannot be seen because of poor visibility due to conditions of the vehicle (dirty car). This list is not exhaustive. We will not be responsible or accept liability for damage which cannot be seen or noted due to weather conditions, such as rain, snow, hail or frost.
9. Aeros Parking is not responsible for any items that are left at the customer’s own risk whilst the vehicle is in our possession. We are not responsible for any damage to your vehicle unless the damage, loss or theft to the vehicle and/or its contents occurred and is proven to be as a result of our negligence, wilful default or breach of statutory duty, or when we fail our responsibility to take care of your vehicle. In the unlikely event that your vehicle needs to be repaired, repairs will be carried out by an approved organisation authorised by us. We accept no liability for the cost of repairs undertaken by third parties. During this time, Aeros Parking may provide you with a courtesy drop-off to your destination. Should you arrange travels on your own, without our prior written approval, Aeros Parking will not reimburse the cost of your travel.
10. It is your responsibility to check for damages to your vehicle when collecting your vehicle. Any claim for loss or damage must be made with photographic evidence when customers collect the vehicle, and a written confirmation of the complaint will be provided. Once the customer has collected the vehicle, customers cannot make a claim for damages. Aeros Parking will thereof cease all responsibilities of the vehicle and will not be liable for any loss or damages.
11. Aeros Parking accepts no liability for damaged or faulty keys, alarm fob or other items left on the key ring. We strongly advise customers only to provide the vehicle key and to retain a spare key.
12. Should the vehicle have a flat battery, we reserve the right to charge for our time to start the vehicle. If the vehicle gets a puncture whilst in our custody, we reserve the right to charge for inflation or changing the tyre, when required. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle or inflate the tyres.
13. We reserve the right to turn off dash cams where our drivers do not consent to being filmed.
14. Customers must handover the key to our staff and receive a confirmation of the receipt of vehicle. This receipt must be shown to our staff to collect the vehicle on return. We reserve the right to request formal identification prior to returning your car. We reserve the right to refuse releasing your vehicle if identification does not match with the booking (unless you give written instruction to us). Customers are liable for any car park fee and costs arising from delay.
15. Aeros Parking will not be liable for any parking charges or insurance if the vehicle is parked in the wrong terminal/ car park.
16. We reserve the right to move your car to our secondary parking compounds (within a 15-mile radius) at busy times. Security levels at these compounds may vary and we would be able to provide you details of this on a written request prior to booking.
17. We reserve the right to resell any vehicle that we reasonably believe has been abandoned. However, before proceeding with this, we will make attempts to contact the customer/ registered keeper and notify this. We will provide with 28 days’ written notice.
18. We reserve the right to notify suspicious or unlawful items identified to the police.
19. Customers are prohibited from entering the office or car park compounds without prior written authorisation from us.
20. Price Match: If you come across the same deal for less price within 24 hours of making your booking, we will match the lower price, provided that the cheaper product is a 'like for like' match against any other Heathrow approved operator (HAL). Price match requests will only be considered if the product in question is identical to the competitor's. We do not price match against comparison sites. Price match must be against a competitor’s direct website.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. All prices include VAT.
Aeros Parking accepts no liability for any losses arising from third party service provides. Aeros Parking is only liable to customers for losses arising from direct booking from our website solely from any negligence of the company in processing a booking.
Where a third-party service provider is used, they will have their own terms and conditions. If you require a copy of these, please ask, however we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider,crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Aeros Parking, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Aeros Parking and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 48 Sunnycroft Road, Southall, ENG, UB1 2XF, United Kingdom.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent in writing to us at info@aerosparking.co.uk. We aim to respond back to your query in 5 working days.